Terms and Conditions
These Terms and Conditions apply to all sales of products (rugs) and services (workshops) offered by Natalia Kobylinska under a brand name MURAWY through this website.
Liability
Natalia Kobylinska is not liable for personal injury or damage that occurs during workshops or from misuse of products, except where required by law.
Privacy
Personal data is used only for processing orders and communication. I do not share your information with third parties, except as necessary to complete your order.
Orders and Payment
All prices are shown in CHF. Payment is due in full at the time of booking or purchase. Orders are confirmed once payment is received.
Products – Returns and Refunds
Products can be returned within 10 days of receipt. Items must be unused and in original packaging.
Return shipping costs are the buyer’s responsibility, unless the item is faulty or damaged. Refunds will be made once the item is received and checked.
In the event of defects, I reserve the right to remedy the defect. If remedy is not possible, the warranty service may be provided either through free repair, equivalent replacement, or refund of the purchase price.
Further claims are excluded. Normal wear and tear, as well as the consequences of improper handling or damage by the buyer, are not covered by the warranty.
Workshops – Cancellations and Refunds
100% refund if cancelled at least 4 weeks before the workshop date.
50% refund if cancelled between 2 and 4 weeks before.
No refund if cancelled less than 2 weeks before.
I am a small business and last-minute cancellations can unfortunately not be accommodated. You may transfer your booking to another person at no cost. If an absolute emergency happens, please contact me and we will try to find a solution together.
If I need to cancel or reschedule a workshop, you will receive a full refund or may choose a new date.
Governing Law
These Terms are governed by Swiss law. The place of jurisdiction is City of Zürich.